Jinshi's sleepwear after-sales support begins with the goods, the approved order and the issue your team has found. Send the product, shipment and affected-quantity details. We review the evidence against the specification, sample, inspection and packing records, then work with you on the appropriate response.
Send the purchase order or invoice reference, style, color, size, SKU, carton numbers, receipt date and a plain description of the issue. State how many units you have checked, how many appear affected and the total quantity received. Attach clear overall and detail photographs or video.
If the issue appears after washing, include the sample identity, original measurements if available, wash and drying conditions, number of cycles and the measurement method. For transit damage, retain the original cartons and packing with the delivery notes and transport reference.
| Issue | Evidence that helps the review |
|---|---|
| Short quantity or wrong assortment | Ordered size/color matrix, carton numbers, packing list and counted quantities |
| Sewing or fabric appearance | Full garment image, close-up, position, affected quantity and batch identification |
| Size or wash change | Defined measurement points, actual readings, before/after state and care conditions |
| Label, barcode or packing error | Garment label, outer-pack label, barcode, approved artwork and receiving instructions |
| Damage or missing cartons | Carton and seal photographs, waybill, receiving notes and shipment count |
Keep potentially affected goods identifiable while the review proceeds. Before returning, destroying or arranging large-scale rework, agree how the quantity, evidence, samples and handling will be documented.
We record the reported problem and identify missing details. A close-up can show a defect but not how many units have it; a quantity total can show a discrepancy but not which size is missing. The first review connects these pieces.
We use the style, material and production references, inspection records and carton allocation to narrow the relevant goods. Where needed, the review expands beyond the initially reported cartons. See how traceability records connect.
We check the final specification, agreed tolerances, sample approval, artwork and packing instructions. A manufacturing deviation, an accepted specification difference and a later design preference are separate situations. Wash conditions, storage and third-party handling may also need investigation.
The proposal identifies the confirmed quantity, corrective action, timing, verification and cost responsibilities. Depending on the findings and agreement, options can include sorting, repair, rework, replacement, replenishment, a credit, an allowance or an appropriate partial refund.
The close-out records what was done and the result. Relevant changes are carried into the specification, operation or inspection plan, with a clear revision for the next order.
Suppose an order contains 600 complete pajama sets. Two cartons holding 100 sets are checked after a size-sticker concern. The review confirms that 12 sets have incorrect outer stickers while their sewn labels and garment measurements are correct.
The order quantity is 600, the checked group is 100 and the confirmed affected quantity is 12 sales units. Those figures describe different things. The agreed solution might involve correctly labeled replacement packing and verified local relabeling, with the relevant handling costs settled in writing.
If additional cartons show the same issue, the review scope expands. This hypothetical example explains the method; it is not a reported customer case or a fixed remedy for every labeling concern.
For confirmed manufacturing or order-execution responsibility, we take the relevant corrective responsibility and agree a suitable solution for the affected goods. A carrier loss or transit-damage question follows the applicable delivery, insurance and transport arrangements, with our assistance in assembling the evidence.
A replacement can be shipped separately or combined with a later order when appropriate. Record the quantity, date, freight and tax responsibilities. A future-order credit should identify its amount and conditions; it should not be described as cash already refunded.
If the request is to change an approved design or adjust unsold inventory, use the order change guide. For a revised product based on fit or sales feedback, see reorder development.
Send the initial evidence promptly and state its limits. We can agree the next inspection scope, samples and records needed to determine the affected quantity.
Record each SKU discrepancy separately. The agreed size allocation matters, so an overall total alone does not resolve a shortage in a required size.
Agree the return or other handling plan first, including destination, quantity, packing, transport costs, taxes and verification. This preserves the evidence and makes the receiving arrangement workable.
The response follows the confirmed facts, affected goods and agreed responsibilities. Different issues can require different corrective routes.
The finding, checked and affected quantities, agreed action, costs, completion evidence and any preventive change. Keep it linked to the original order and the revision used for future production.
